Built-in commercial plugins showing as "Not Installed" after restart

English Forum Questions
1

Good afternoon,

I’m currently experiencing a bizarre issue where both the Auth: OIDC and Custom Branding plugins are showing as Not Installed despite having showed up and been enabled previously.

Previously when the plugins were showing up and enabled, my team had attempted to configure the OIDC plugin and done so incorrectly. After trying to correct the bad configuration, it appeared that the Auth entry wasn’t taking the new information so we elected to restart the instance. Our instance currently runs under a k8s Deployment (not using NocoBase’s official cluster mode though, just an adaptation of the docker-compose setup for use in k8s). So, after the restart, the plugins no longer appeared to be installed at all.

Running yarn nocobase pkg download-pro and yarn nocobase upgrade didn’t seem to solve the issue either.

Any ideas how to resolve this issue?

2

Hi ggutierrez-rai,

Since you’re on a commercial license, you can submit a support ticket on the NocoBase Service platform with your log files attached — the team will be able to investigate more directly from there.

In the meantime, it would also help to check the following:

  1. What does the License Settings page currently show? Is the License Key still there, and what is the license status?
  2. After running yarn nocobase upgrade, did you see any errors in the output?
  3. Any errors in the startup logs related to plugin loading or license validation would be helpful to share as well.

This will help identify whether it’s a license/Instance ID issue or something that happened during the upgrade.

3

Good afternoon may,

Good to know about the support ticket process on NocoBase Service! We’ll keep that in mind for any future issues.

As to your questions:

  1. Here’s a screengrab of our license information. It appears that everything for the license is correct and connected? The only strange part is that it says “Not installed” for the Auth: OIDC and Custom brand plugins.

Screenshot from 2026-06-10 10-56-51-obfuscated
Screenshot from 2026-06-10 10-56-51-obfuscated599×690 65.6 KB

  1. Running yarn nocobase upgrade yields the following output at the beginning of the call:
root@nocobase-7858bc65b8-lqpgh:/app/nocobase# yarn nocobase upgrade
yarn run v1.22.22
$ nocobase upgrade
$ nocobase pkg download-pro
2026-06-10 16:07:14 [info] License key found 
2026-06-10 16:07:15 [info] Login success 
2026-06-10 16:07:16 [info] Download plugins... 
2026-06-10 16:07:17 [error] Download failed: @nocobase/plugin-backups@2.0.61 package does not exist 
2026-06-10 16:07:17 [error] Download failed: @nocobase/plugin-backups 
2026-06-10 16:07:17 [info] Download plugins done

On prior runs of yarn nocobase upgrade (and yarn nocobase pkg download-pro), it’s listed out all the other built-in commercial plugins and downloaded them. Interestingly enough, I do remember the plugin-auth-oidc plugin being successfully downloaded beforehand.

  1. I’m not seeing any other errors in our startup logs. I’m happy to run any other commands that might yield extra logs as well.

Thank you for your help!

4

Hello, please check in the plugin management interface whether the plugin is updated to the latest version. The plugin is now open source; commercial plugins will not be found when downloading.